WHERE DO WE SHIP?

We currently only ship within in the US, not including Hawaii or Puerto Rico.

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WHEN DO I RECEIVE MY SHIPMENT?

Your Casa De Montenegro order should arrive 4-7 business days after an order has been shipped. This does not include weekends or holidays. We ship directly from New Jersey with USPS.

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HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive an email when the product is shipped.

 

HOW DO I TRACK MY SHIPMENT?

You will receive an order confirmation email with the tracking info after your order has been shipped. Please track your shipping on www.USPS.com

RETURN POLICY

Item(s) may be returned within fourteen (14) days from the date of delivery. 

We reserve the right to update this return policy at any time. 

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RETURN SHIPPING COST

You will be responsible for all shipping return cost.

 

WHAT CAN BE RETURNED?

• Item(s) may be returned if unused and unwashed. The product must be in its original condition with original packaging including tags.

• Only item(s) purchased directly through casademontenegro.com

• Returns are accepted within fourteen (14) days from the date of delivery. No exceptions.

 

WHAT CAN NOT BE RETURNED?

• Pillow inserts are not eligible for return or refund on their own.

• Any merchandise marked 'Final Sale' is not eligible for return or refund.

• Returns are not accepted after fourteen (14) days from the date of delivery

• Items that have been used or washed will not be accepted and will not be issued refund

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at casademontenegro@gmail.com.

 

HOW TO RETURN ITEMS?

Please email me as soon as you receive your item, please include order information and issue with your order.

to return item, you may use USPS or your preferred method for shipping.

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STILL  HAVE QUESTIONS?

 please email us at casdemonetenegro@gmail.com

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